Privacy Policy

1. Information We May Collect

We may collect personal information that you choose to provide to us, including:

• Name
• Mailing address
• Email address
• Phone number
• Date of birth, when needed for insurance-related service
• Information submitted through contact forms, quote forms, registration forms, or appointment requests
• Insurance-related information you voluntarily provide
• Medicare, health insurance, or Marketplace-related inquiry information, when you choose to provide it
• Communication preferences
• Any other information you choose to send to us

We may also collect basic website information automatically, such as:

• Browser type
• Device type
• Pages visited
• Date and time of visit
• General location information
• Website referral source
• Cookies or similar tracking information

2. How We Use Information

We may use the information we collect to:

• Respond to your questions or requests
• Schedule appointments
• Register you for educational events or seminars
• Provide insurance-related service
• Help you request quotes or information
• Communicate with you about your inquiry
• Maintain agency records
• Improve our website and customer experience
• Comply with legal, regulatory, licensing, carrier, or compliance requirements
• Protect against fraud, unauthorized activity, or misuse of our website

3. Medicare and Health Insurance Information

If you contact us about Medicare, Marketplace coverage, health insurance, or another insurance product, we may collect information needed to understand your request and provide appropriate service.

Submitting a website form does not automatically enroll you in any insurance plan. It also does not create a Scope of Appointment, Permission to Contact, application, or enrollment unless a separate required form, consent, or process is completed.

For Medicare-related communications, we follow applicable Medicare marketing and communication rules. When required, we will obtain appropriate permission before contacting you about Medicare plan options.

4. How We Share Information

We do not sell your personal information.

We may share information only when reasonably necessary, including with:

• Insurance carriers
• Licensed agents or authorized agency staff
• Technology vendors that help operate our website, forms, email, scheduling, or customer systems
• Compliance, legal, regulatory, or government entities when required
• Service providers that help us respond to your request
• Other parties when you direct us or give permission

5. Cookies and Website Tracking

Our website may use cookies, analytics tools, pixels, or similar technologies to understand website traffic, improve our pages, measure marketing performance, and help provide a better user experience.

You may be able to disable cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

Our website may use services such as Google Analytics, Google Ads, Meta/Facebook tools, or similar platforms. These tools may collect information about website activity according to their own privacy practices.

6. Text Messages, Emails, and Phone Calls

If you provide your phone number or email address, we may use that information to respond to your request, schedule appointments, provide service, or communicate with you about insurance-related matters.

You may ask us to stop receiving marketing emails or text messages at any time. Standard message and data rates may apply for text messages.

Submitting a form does not give unlimited permission for all types of contact. Certain products, including Medicare-related products, may require separate permission before marketing contact is allowed.

7. How We Protect Information

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

These steps may include administrative, technical, and physical safeguards. However, no website, email system, form, or online transmission is completely secure. Please do not submit sensitive information through a website form unless the form is intended for that purpose.

8. How Long We Keep Information

We keep personal information only as long as reasonably necessary for the purpose it was collected, unless a longer retention period is required by law, regulation, carrier requirement, compliance obligation, or legitimate business need.

Insurance-related records may need to be retained for legal, regulatory, compliance, or service reasons.

9. Your Privacy Choices

You may contact us to:

• Ask what information we have about you
• Request that we update or correct your information
• Ask us to stop certain communications
• Ask questions about how your information is used
• Request deletion of certain information, when legally permitted

Some information may need to be retained for legal, regulatory, compliance, carrier, or recordkeeping reasons.

10. Children’s Privacy

Our website is intended for adults seeking insurance information. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

11. Links to Other Websites

Our website may link to carrier websites, government websites, scheduling tools, payment portals, social media pages, or other third-party websites.

We are not responsible for the privacy practices, content, or security of websites we do not control. Please review the privacy policies of those websites before submitting personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we update it, we will change the “Last Updated” date at the top of this page.

Continued use of our website after updates means you accept the revised policy.